NEW ENQUIRYInterest, captured.
Messaging that sounds like you
Write the text you would send.
Name the enquiry, ask one question, and make the reply easy. Your team reviews the wording before it is used.
SMS follow-up.
Keep the conversation going.
Or you don’t pay.
Follow up on enquiries, quotes, and appointments without keeping every reminder in your head. We write the messages, set the timing, and decide what happens when someone replies.
Two-way conversationsAgreed sending windowsConnected to your team
Follow-up your team
does not have to remember.
Choose the moments that need a message, then define what should stop or change the sequence.
Acknowledge the enquiry
Confirm that a request arrived and explain what the customer can expect next.
Collect the missing details
Ask about the service, product, or timing needed to prepare a useful reply.
Follow up on open quotes
Give customers a way to ask a question, confirm interest, or say they no longer need help.
Remind them of the booking
Send confirmations and reminders, with a clear way to reply if plans change.
Reconnect with past leads
Reopen relevant conversations with eligible contacts who have agreed to hear from you.
Hand replies to your team
Route a question to a person and save the context where your connected tools support it.
A product question, answered.EXAMPLE MESSAGES
YOUR BUSINESS
“Hi Sam, following up on your product enquiry. Any questions we can help with?”
CUSTOMER
“Thanks! Could you help me compare the two sizes?”
YOUR BUSINESS
“Of course. I’ll ask our team to help you choose before you order.”
A useful reply. A human handoff.
Question captured. Sales team notified.
Illustrative conversation, not a live message exchange.
One question.
An easy reply.
“Any questions about your quote?” gives someone a reason to reply. The answer then needs to reach a person or an approved response flow.
Start with context.
Reference the product question, demo, or appointment—not a generic sales pitch.
Give them room to reply.
Let customers ask a question, choose a time, or tell you what they need.
Adapt to the answer.
Pause the sequence and route the reply when a person needs to take over.
Write the message.
Plan the reply.
Timing with a purpose
Set a reason for each message.
Agree what starts the sequence, how long to wait, and which hours are suitable for sending.
A clear next step
Know when to follow up. And when to stop.
Replies, bookings, and opt-outs change what happens next. Your team steps in when a conversation needs a person.
Use the context
they already gave you.
A demo request needs a different follow-up from a product question or a service appointment. We build around those differences.
Software & SaaS
Ecommerce
Nonprofits
Local Businesses
Professional Services
Healthcare & Wellness
Plus Education & Training, Real Estate, Hospitality & Travel, and more.
Replies belong
with the customer record.
We confirm which events your tools can send and where replies will be stored before promising an integration.
HubSpot
Zoho
Google Calendar
Calendly
Connections are confirmed around your tools and messaging provider.
Questions about
automated texts.
How replies, existing tools, and messaging permissions shape the service.
Can customers reply to the messages?
Yes. We build around two-way conversations, not just broadcasts. Depending on your setup, replies can continue a configured flow or be routed to your team with the context attached.
Can we use our current CRM?
We review your CRM, calendars, messaging provider, and any ecommerce or SaaS platform first. Supported integrations can trigger messages, save replies, and update the status of an opportunity. We confirm the connections before building.
What happens when someone books or asks us to stop?
We configure stop conditions for bookings, opt-outs, and other agreed events. An active conversation should not keep receiving a generic follow-up sequence. We test those paths with your team before launch.
Can we text everyone in our database?
Not automatically. We review how contacts were collected, their messaging permissions, and your intended use before deciding which audiences belong in a workflow. The system is designed around permission-based conversations.
Can SMS work with an AI voice agent?
Yes. Where your tools support it, a call can lead to a confirmation text or another agreed follow-up. We map the handoff so the conversation stays connected across voice, messaging, and your CRM.
Which follow-ups
keep getting missed?
Tell us what starts an enquiry and what happens today. We will help you plan the messages, timing, and handoffs around it.